• Returns and complaints

Return of products

Pursuant to the applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving any reasons as part of withdrawal from the contract, according to the general rules resulting from the provisions on concluding distance contracts. This applies only to consumer sales, so it only applies to sales to a natural person who makes a purchase for purposes not related to professional or business activity.

The returned product cannot bear traces of use - the goods were delivered unchanged. If this condition is not met, the product will not be accepted.

If you want to return a product:

Send the purchased product undamaged together with the receipt (address for return: APR s.c., ul. Piastopwska 25/4, 50-361 Wrocław). Cash on delivery will not be accepted.

Attach to the package a written declaration in which you will be willing to return the product, as well as the account number to which the refund will be sent.

Within 3 business days of receiving your parcel, we will check the condition of the delivered product (whether it has any signs of use, has not been damaged or destroyed).

If we do not notice any contraindications, we will send a notification to your e-mail address that the return of the product has been approved. The product will be refunded to the attached account number within 14 days and, in accordance with applicable regulations, the cost of the cheapest form of shipment offered by us - if the entire order is sent back).

If your return of the product is rejected (due to signs of use or damage to the product), we will send you a notification to the e-mail address provided that the return of the product has not been accepted. Within 7 working days, we will send the product back to the indicated return address, covering the shipping cost.


If the purchased product turns out to have manufacturing defects or is not as described, please follow the complaint procedure below:

Send us the product you want to make a complaint, attaching to it a written statement in which you describe the detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store).

Within 14 days of receiving the package, we will inform you by e-mail or telephone about the result of the complaint procedure.

If the complaint is considered positively, we will compensate the costs incurred by you within 7 working days from the date of making the decision by: sending a new copy of the product or returning your money.

If the complaint is found to be unjustified, we will provide you with a detailed justification of the decision made and within 14 working days, we will send the product back at our expense. In the case of payment by a payment card, the refund will be made to the card.

If in doubt, please contact us at the following e-mail address: sklep@pasmanteria.eu. We will provide you with tips on how to quickly and easily carry out a compla