Regulations and privacy policy

ONLINE STORE REGULATIONS
https://www.pasmanteria.eu/

§1

Identification of the Seller



The owner of the Store is:
APR s.c. Anna Rackiewicz, Paweł Rackiewicz

with headquarters at ul. Piastowska 25/4, 50-361 Wrocław

NIP: 8982205155

REGON: 022271199

Tel. +48 609655891

E-mail: sklep@pasmanteria.eu

§2

General provisions

The online store [hereinafter the Store] sells via the Internet on the basis of these Regulations [hereinafter Regulations].
The client [hereinafter the Client] may be:
an adult natural person with full legal capacity, residing in Poland or in the European Union,
an adult natural person running a business based in Poland or in the European Union,
a legal person or an organizational unit without legal personality, which the law grants legal capacity, based in Poland or in the European Union, which is entitled to make decisions and to incur liabilities on behalf of the entity,
a minor acting with the consent of a parent or legal guardian.
The Regulations are an integral part of the sales contract concluded with the Customer.
The prices listed in the Store are final prices (they include all taxes and fees).
The goods available in the Store are new and free from physical and legal defects. Liability for defects is determined by applicable law, in particular art. 12 (1) (13) of the Consumer Rights Act (Journal of Laws of 2014, item 827, as amended), Articles 556 and 5561-5563 of the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended).
§3

Orders

Orders can be placed as follows:
via interactive forms available on the Store's websites (customer's basket),
by e-mail to the address available on the Store's website.


The condition for the order to be fulfilled is to provide data allowing for the verification of the customer and the recipient of the goods. The store confirms the acceptance of the order by sending a message describing the subject of the order to the e-mail address provided when placing the order. If the Customer provides incomplete, incorrect, contradictory information when placing the order, the Store will contact the Customer to remove the errors.
The information visible on the Store's website next to the purchased goods at the time of placing the order is binding for the parties. This applies in particular to: price, product characteristics, its features, elements included in the set, dates and method of delivery.
The information on the Store's website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer submits an offer to purchase a specific product.
By placing an order, the Customer submits an offer to conclude a sales contract for the ordered products.
After placing the order, a message is sent to the e-mail address provided with information about the next stages of the order:
after verification of the placed order, the Store sends to the e-mail address provided by the Customer, information about the acceptance of the order for execution. Information about the acceptance of the order for execution is the Seller's declaration of acceptance of the offer referred to in §3 sec. 5 above and upon its receipt by the Customer, a Sales Agreement is concluded.
After concluding the Sales Agreement, the Store confirms to the Customer its terms by sending them to the Customer's e-mail address or in writing to the postal address provided by the Customer when placing the order.
If you choose the method of payment by bank transfer, the order completion date will be counted from the moment when the funds for the Customer's order are credited to the Store's bank account.


§4

Payment

The customer can choose the payment method:
payment by bank transfer to the indicated bank account (bank transfer),
electronic payment via SkyPay (SkyPay),
payment on delivery (cash on delivery)
BLIK
Alior Raty
Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro
Online payments
Shipping prices are specified in the order summary.
The condition for the release of the goods is payment for the goods and shipment.
In the case of payment by bank transfer, the payment should be made within 7 calendar days from the date of order confirmation.
The entity providing online payment services is Blue Media S.A.
If there is a need to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the payment card of the Ordering Party.
In the case of card payments, the delivery date is counted from the moment of positive authorization of the transaction.
§5

Shipment of goods

The ordered goods are sent by the Store via courier companies, Poczta Polska S.A. and available for personal collection at the Store's premises.
§6

Complaints / warranty /

In the event of non-compliance of the goods with the contract, the Customer should send back the defective goods to the Store together with a description of the non-compliance.
The store will respond to the customer's complaint within 14 days from the moment of returning the goods together with the description
m incompatibilities.
A specimen of the complaint form is attached as Appendix 2 to the Regulations.
The Store is liable to the Customer under the warranty law, regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months.
Upon the occurrence of a defect, the Customer may request the Store (under the warranty law):
replacement of goods with a new one;
repair of goods;
lowering the price;
withdrawal from the contract - if the defect is significant.
The store will respond to the customer's requests within 14 days of receiving the request. The store will consider the customer's requests, taking into account the following circumstances:

ease and speed of replacement or repair of goods;
the nature of the defect - significant or irrelevant;
whether the goods were previously advertised.
The Store may refuse the Customer's request for replacement or repair of the goods, provided that the replacement or repair of the goods is impossible or would require excessive costs compared to the second possible request. In such a case, the store will propose an alternative solution.
Each customer who is a consumer may use extrajudicial means of dealing with complaints and redress. In order to take advantage of the possibility of amicable settlement of disputes regarding online purchases, the Customer may submit his complaint, e.g.
via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/,
through the Lower Silesian Provincial Inspector of Trade Inspection in Wrocław, at ul. Ofiar Oświęcimskich 15A, 50-069 Wrocław https://wiih.ibip.wroc.pl/public/
The course of proceedings regarding out-of-court settlement of consumer disputes is determined by the currently applicable law (in particular in the Act of 23 September 2016 on out-of-court resolution of consumer disputes).

Any complaints regarding the use of the Services provided by the Store should be sent to the addresses provided in paragraph 1 of these Regulations.
Pursuant to Article 558 of the Civil Code, the Store's liability under the warranty is excluded in the case of contracts concluded with customers who are not consumers.


§7

The right to withdraw from the contract

Pursuant to the Act on Consumer Rights of May 30, 2014, the Customer who is a consumer has the right to withdraw from the contract without giving any reason.
The withdrawal from the contract is effective if the Customer submits a declaration of withdrawal from the contract within 14 days from the date of delivery of the goods. To meet the deadline, it is enough to submit a statement before its expiry. The form of submitting the declaration may be any, e.g.
the statement may be submitted on the form, the specimen of which is attached to the Act on Consumer Rights of May 30, 2014 (attached as Annex 1 to the Regulations),
by e-mail to the address provided in paragraph 1 of these Regulations
by letter to the address provided in paragraph 1 of these Regulations
The customer returns the goods to the Store within 14 days of submitting the declaration of withdrawal from the contract at his own expense.
The store returns the funds within 14 days from the date of receipt of the statement. The Store may withhold the reimbursement of payments received from the Customer until the item is returned or the Customer provides proof of its return, depending on which event occurs first.
The store returns the funds using the same method of payment as used by the customer. In the case of payment by a payment card, the refund is made to the card account.
In the event that the Customer has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store will not refund the additional costs incurred by the Customer. The store will only reimburse the cost of the cheapest delivery of the item to the customer.
The customer covers all direct costs of returning the item (e.g. packaging, security, shipping).
The right to withdraw is not entitled to the customer in the case of contracts:
in which the subject of the service is a non-prefabricated item, manufactured according to the customer's specification or serving to satisfy his individual needs;
in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
delivery of digital content that is not recorded on a tangible medium, if the performance began with the Customer's express consent before the deadline to withdraw from the contract and after informing him by the Store about the loss of the right to withdraw from the contract;
in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
on the provision of services, if the Store has fully performed the service with the express consent of the Customer, who was informed before the commencement of the service that after the performance of the service by the Store, he will lose the right to withdraw from the contract;
in which the subject of the service are items that, due to their nature, remain after delivery
inseparably connected with other things.
The right to withdraw from the contract without giving any reason does not apply to the Customer who is not a consumer.
The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.


§8

Customer account

The customer may set up an Account on the Store's websites that allows for personalized purchases, viewing order history, viewing order statuses, changing shipping data, accessing promotions, simplifying the ordering process.
The store does not charge any fees for maintaining a Customer Account.
The Customer may set up an Account by filling in the appropriate interactive forms on the Store's websites.
After filling in the appropriate interactive forms on the Store's websites, a message is sent to the e-mail address provided during registration with information about the next stages of the Account creation service:
after verification of the data, the Store sends information about the creation of the Customer Account to the e-mail address provided by the Customer. The information about the creation of the Account is the Seller's declaration of the commencement of the provision of the Account maintenance service.
Each Customer may delete the Account at any time, thereby terminating the contract for the provision of the Account management service. You can delete your Account:
by sending an email to the address provided in paragraph 1 of these Regulations. The e-mail message should contain data allowing the identification of the Account owner and information about the willingness to terminate the contract,
by contacting by letter at the address provided in paragraph 1 of these Regulations
The Customer should keep the Account password secret.
The store may refuse to register when the data provided during registration raise reasonable doubts as to the truthfulness and reliability.
The contract for the provision of the Account maintenance service is indefinite, subject to the next sentence. The customer may terminate the contract at any time during the provision of the service by contacting:
by sending an email to the address provided in paragraph 1 of these Regulations. The e-mail message should contain data allowing the identification of the Account owner and information about the willingness to terminate the contract,
by contacting by letter at the address provided in paragraph 1 of these Regulations
The contract for the provision of the Account management service is terminated with immediate effect when the data is confirmed by the Store.
In justified cases (e.g. gross breach of the provisions of the Regulations by the Customer), the Store may terminate the contract with a seven-day notice period.


§9

Privacy protection

The store processes personal data of customers in accordance with applicable law to the extent specified in the Privacy Policy (Annex 3)


§10

Technical measures

In order to use the Online Store, including viewing the assortment and placing orders for products, it is necessary to:
a) terminal device (e.g. computer, tablet, smartphone) with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
b) an active e-mail account (e-mail);
c) JavaScript support enabled;
d) acceptance of the use of cookies (required to place an order).


§11

Special provisions

In the scope of services provided electronically by the Store, these Regulations constitute the regulations for the provision of electronic services within the meaning of art. 8 sec. 1 of the Act of July 18, 2002 on the provision of electronic services.
The types and scope of services provided electronically by the Store are as follows:
concluding online sales contracts - regarding goods sold by the Store,
sending e-mail messages in which the Store confirms the receipt of the order, the progress of the order,
The procedure for concluding contracts for the provision of electronic services:
in the scope of the on-line sales contract and the contract for the provision of the e-mail sending service, in which the Store confirms the receipt of the order, the course of the contract, - are specified in paragraph 3 of the Regulations.
The terms of terminating online sales contracts are determined by the mandatory provisions of law.


§12

Entry into force and changes to the Regulations

The Regulations come into force on the day of publication on the Store's website.
These Regulations may be changed.
Amendments to the Regulations will be published on the Store's website.
Information about changes to the Regulations will be sent to the Customer to the e-mail address indicated in the account settings.
Amendments to the Regulations come into force after 14 days from the date of their publication in the manner specified in paragraph 3.
The Store recognizes that the Customer who has an account on the Store's websites has accepted the changes to the Regulations, if he has not terminated the contract by the end of the period indicated in paragraph 5.
In matters not covered by the provisions of these Regulations, appropriate them
st Polish law.
Appendix 1

WITHDRAWAL FROM THE CONTRACT

(this form should be completed and returned only if you wish to withdraw from the contract)

APR s.c. Anna Rackiewicz, Paweł Rackiewicz
ul. Piastowska 25/4
50-361 Wroclaw

sklep@pasmanteria.eu

I ___________________________ hereby inform about my withdrawal from the contract for the delivery of the following items: _____________________________________________________________

Date of conclusion of the contract / delivery: _____________________________________________________

Consumer's name and surname: ______________________________________________________

Consumer's address: _______________________________________________________________



Consumer's signature *: _____________________________________________________________

* only if the form is sent in paper form



Date: __________________________________________________



Appendix No. 2

COMPLAINT FORM

APR s.c. Anna Rackiewicz, Paweł Rackiewicz
ul. Piastowska 25/4
50-361 Wroclaw

sklep@pasmanteria.eu

I ___________________________ hereby inform about discovering defects in the following products:

_________________________________________________
Date when the defect was discovered: _______________________________________

Detailed description of the defects found: __________________________________________________

Date of conclusion of the contract / delivery: ____________________________________________________

Customer name and surname: ______________________________________________________

Customer address: _______________________________________________________________

Customer requests: replacement of the goods with a new one / repair of the goods / price reduction / withdrawal from the contract - (if the defect is significant) *.

* delete as appropriate

Additional information:_________________________________________________



Customer's signature**:_____________________________________________________________

** only if the form is sent in paper form



Date: __________________________________________________















Each customer who is a consumer may use extrajudicial means of dealing with complaints and redress. In order to take advantage of the possibility of amicable settlement of disputes regarding online purchases, the consumer may submit his complaint, e.g. via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/



Annex 3

privacy policy


§1
GENERAL PROVISIONS
The privacy policy contains rules regarding the processing of personal data by the Store, including the grounds, purposes and scope of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools.
The administrator of personal data collected via the Online Store is APR s.c. Anna Rackiewicz, Paweł Rackiewicz
with headquarters: ul. Piastowska 25/4, 50-361 Wrocław

NIP: 8982205155

REGON: 022271199

Tel. +48 609655891

E-mail: sklep@pasmanteria.eu - hereinafter referred to as the "Administrator"



Personal data in the Online Store are processed by the Administrator in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) - hereinafter referred to as "GDPR".
Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Customer using the Online Store is voluntary, except for:
to conclude contracts, failure to provide in the cases and to the extent indicated on the Online Store website and in the Online Store Regulations and this privacy policy personal data necessary for the conclusion and performance of the Sales Agreement or contract for the provision of Electronic Services with the Administrator results in the inability to conclude this contract. Providing personal data is in this case a contractual requirement and if the data subject wants to conclude a given contract with the Administrator, he is obliged to provide the required data. Each time, the scope of data required to conclude a contract is previously indicated on the Online Store website
statutory obligations - providing personal data is a statutory requirement resulting from generally applicable legal provisions imposing on the Administrator the obligation to process personal data (e.g. data processing for the purpose of keeping tax or accounting books) and failure to provide them will prevent the Administrator from performing these obligations.
The administrator takes special care to protect the interests of persons to whom the personal data processed by him relates, and in particular is responsible and ensures that the data collected by him are:
processed lawfully;
collected for specified, lawful purposes
and not subjected to further processing incompatible with these purposes;
factually correct and adequate in relation to the purposes for which they are processed;
stored in a form that permits the identification of persons to whom they relate, no longer than it is necessary to achieve the purpose of processing;
processed in a manner ensuring adequate security of personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, by appropriate technical or organizational measures.
Taking into account the nature, scope, context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons with different probability and severity of the threat, the Administrator implements appropriate technical and organizational measures so that the processing takes place in accordance with the regulation and to be able to prove it. The administrator uses technical measures to prevent the acquisition and modification by unauthorized persons of personal data sent electronically.
§2

BASIS FOR DATA PROCESSING
The administrator is entitled to process personal data in cases where - and to the extent that - at least one of the following conditions is met:
the data subject has consented to the processing of his personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract;
processing is necessary to fulfill the legal obligation incumbent on the Administrator;
processing is necessary for the purposes of the legitimate interests pursued by the Administrator or by a third party, except where these interests are overridden by the interests or fundamental rights and freedoms of the data subject that require protection of personal data, in particular when the data subject is a child.
The processing of personal data by the Administrator requires each time the existence of at least one of the grounds indicated above. The specific grounds for processing the Customers' personal data are set out below
§3

PURPOSE, BASIS, PERIOD AND SCOPE OF DATA PROCESSING
Each time the purpose, basis, period and scope as well as the recipients of personal data processed by the Administrator result from actions taken by a given Customer in the Online Store. For example, if the Customer decides to make purchases in the Online Store and selects the personal collection of the purchased Product instead of the courier shipment, his personal data will be processed in order to perform the concluded Sales Agreement, but will no longer be made available to the carrier performing the shipment at the request of the Administrator.
The administrator may process personal data in the Online Store for the following purposes, on the following grounds, in the following periods and scope:
Purpose of data processing:

Legal basis for processing / data storage period:

Scope of processed data:

Implementation of the Sales Agreement or contract for the provision of Electronic Services

Article 6 (1) 1 lit. b) GDPR Regulations (performance of the contract)

The data is stored for the period necessary to perform, terminate or otherwise terminate the concluded contract.

Scope: name and surname; e-mail address; contact telephone number; delivery address (street, house number, apartment number, zip code, city, country), address of residence / business / seat (if different from the delivery address), IP address, customer ID.

Bookkeeping

Article 6 (1) 1 lit. c) Regulations of the GDPR in connection with joke. 74 sec. 2 of the Accounting Act, i.e. of January 30, 2018 (Journal of Laws of 2018, item 395)

The data is stored for the period required by law requiring the Administrator to store tax books (until the tax liability period expires, unless the tax laws provide otherwise) or accounting books (5 years, counting from the beginning of the year following the financial year to which the data relates).

First name and last name; address of residence / business / seat (if different from the delivery address), company name and customer tax identification number (NIP)

Sending email messages as part of the newsletter service

Article 6 (1) 1 lit. a) GDPR Regulations (consent)

The data is stored until the data subject withdraws the consent.

E-mail address.

Publication of product opinions on websites

Article 6 (1) 1 lit. a) GDPR Regulations (consent)

The data is stored until the data subject withdraws the consent.

First name and last name; contact telephone number; e-mail address; delivery address (street, house number, apartment number, zip code, city, country), address of residence / business / seat (if different from a upu in the Online Store.
Profiling in the Online Store consists in an automatic analysis or forecast of a given person's behavior on the Online Store website, e.g. by adding a specific Product to the basket, browsing a specific Product page in the Online Store, or by analyzing the previous history of purchases in the Online Store. The condition for such profiling is the Administrator having personal data of a given person in order to be able to send it, e.g. a rebate code.
The data subject has the right not to be subject to a decision which is based solely on automated processing, including profiling, and produces legal effects or significantly affects the person in a similar way.
§6

THE RIGHTS OF THE PERSON WHO THE DATA CONCERNS
The right to access, rectify, limit, delete or transfer - the data subject has the right to request the Administrator to access his personal data, rectify it, delete ("the right to be forgotten") or limit processing and has the right to object to processing, and also has the right to transfer their data. Detailed conditions for the exercise of the above-mentioned rights are set out in Art. 15-21 of the GDPR Regulation.
The right to withdraw consent at any time - the person whose data is processed by the Administrator on the basis of the consent expressed has the right to withdraw consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.
The right to lodge a complaint to the supervisory body - the person whose data is processed by the Administrator has the right to lodge a complaint with the supervisory body in the manner and in the manner specified in the provisions of the GDPR Regulation and Polish law, in particular the Personal Data Protection Act. The supervisory body in Poland is the President of the Personal Data Protection Office.
Right to object - the data subject has the right to object at any time - for reasons related to his particular situation - to the processing of his personal data based on art. 6 sec. 1 lit. e) (public interest or tasks) or f) (legitimate interest of the administrator), including profiling based on these provisions. In such a case, the administrator is no longer allowed to process this personal data, unless he demonstrates the existence of valid legally valid grounds for processing, overriding the interests, rights and freedoms of the data subject, or the grounds for establishing, investigating or defending claims.
In order to exercise the rights referred to in this paragraph, you can contact the Administrator by sending an appropriate message in writing or by e-mail to the Administrator's address indicated in paragraph 1.
§7

COOKIES IN THE ONLINE STORE, PERFORMANCE DATA AND ANALYTICS
Cookies (cookies) are small text information in the form of text files, sent by the server and saved on the side of the person visiting the website of the Online Store (e.g. on the hard drive of the computer, laptop or on the smartphone's memory card - depending on the device used visitors to our Online Store). Detailed information on cookies, as well as the history of their creation, can be found, among others here: http://pl.wikipedia.org/wiki/Ciasteczko.
The administrator may process the data contained in cookies when visitors use the website of the Online Store for the following purposes:
identifying customers as logged in to the Online Store and showing that they are logged in;
remembering Products added to the basket in order to place an Order;
remembering data from completed Order Forms, surveys or login details to the Online Store;
adjusting the content of the Online Store website to the individual preferences of the Customer (e.g. regarding colors, font size, page layout) and optimizing the use of the Online Store websites;
keeping anonymous statistics showing how to use the Online Store website;
remarketing, i.e. research on the behavior of visitors to the Online Store through anonymous analysis of their activities (e.g. repeated visits to specific pages, keywords, etc.) in order to create their profile and provide them with advertisements tailored to their expected interests, also when they visit other websites on the Google Inc. advertising network and Facebook Ireland Ltd .;
By default, most web browsers available on the market accept cookies by default. Everyone has the option to define the terms of using cookies using the settings of their own web browser. This means that you can, for example, partially limit (e.g. temporarily) or completely disable the option of saving Cookies - in the latter case, however, it may affect some of the functionalities of the Intern Store.